Job description:
The Client Servicing Director is a senior-level role responsible for managing and maintaining relationships with key clients. They oversee the client servicing function within the agency and play a strategic role in driving client satisfaction and account growth.
Skills needed:
- Strong leadership abilities.
- Excellent communication and interpersonal skills.
- Strategic thinking.
- Client relationship management.
- A deep understanding of marketing principles.
- Time management.
- Collaboration and teamwork skills.
- Analytical skills.
- Negotiation and conflict resolution skills.
Role & responsibilities:
- Lead and manage the client servicing team, providing guidance and support.
- Build and maintain strong relationships with clients, understanding their needs and objectives.
- Understanding client needs and objectives.
- Collaborating with internal teams to develop and execute effective marketing strategies.
- Identifying opportunities for account growth and upselling services to clients.
- Providing strategic guidance and recommendations to clients.
- Monitoring client satisfaction and resolving any issues that arise.
- Managing a team of account managers and executives.
- Ensuring the agency delivers high-quality work that meets client expectations.
- Handle any client issues or concerns, providing resolution and maintaining client satisfaction.
- Stay updated on industry trends, emerging technologies, and best practices in client servicing and marketing.